Are you living in a high-rise in Malaysia and frustrated with building maintenance? 🏢

Are you living in a high-rise in Malaysia and frustrated with building maintenance? 🏢

You aren't alone. A recent study reveals that maintenance management is the #1 predictor of resident satisfaction in stratified housing. Check out our breakdown of this crucial research to discover exactly what property managers should be doing to improve your living standards, and why stricter enforcement is urgently needed to fix the industry's talent shortage.

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📊 Infographic: What Drives Resident Satisfaction?

Management Scope	Why It Matters to Residents
🛠️ Maintenance Management	The #1 Predictor of Satisfaction. Upkeeping the building's structure and complex service systems ensures optimal and cost-effective living conditions.
💰 Financial Management	Proper budgeting, managing defaulters, and transparent fund management prevent maintenance fund deficits and build trust.
🦺 Health, Safety & Emergency	Enforcing strict safety measures during maintenance prevents accidents, keeping the accident rate low and ensuring occupants feel secure.
📑 Insurance Management	Procuring comprehensive master policies protects residents from massive out-of-pocket expenses in the event of fire, vandalism, or accidents.
🏢 Building Management	Establishing efficient mechanisms and decision-making frameworks keeps the physical assets functioning smoothly.
🤝 Handing & Taking Over	Efficiently transferring assets, accounts, and maintenance records from developers to management ensures no information is lost.
📞 Administrative Management	Responsive helpdesks, updated service contracts, and swift customer service make residents feel heard and valued.

Key Takeaway: The study found that Facilities Management and Tenancy/Lease Management did not have a statistically significant correlation with overall resident satisfaction in residential properties..