Maintenance Issue in Malaysia

This article reflects the maintenance culture in Malaysia:

"Malaysia is known as a country that prides itself in providing first- world infrastructure, but not in terms of its maintenance."

"We are good at providing state-of-the-art buildings and equipment, but when it comes to maintaining them and making them function, we have shortcomings."

Full article featured in New Straits Times: Maintenance culture not in our blood

Prediction Cost Maintenance Model of Office Building Based on Condition-Based Maintenance

Prediction Cost Maintenance Model of Office Building Based on Condition-Based Maintenance from Cheong Peng Au-Yong

Maintenance must be considered in design stage

Architects must think about maintenance when designing buildings, says expert | TheEdgeProperty Malaysia

Safety should be one of the main concerns in Building Maintenance Management

Building maintenance supervisor killed after falling from 14th floor of Sabah apartment | Malaysia | Malay Mail Online

Improving occupants' satisfaction with effective maintenance management of HVAC system in office buildings

Office buildings are equipped with HVAC system to provide a comfortable working environment. However, the level of the occupants' productivity and comfort is highly influenced by the reliability of HVAC system's service. Thus, the proper maintenance of HVAC system is necessary to ensure the smooth operations of an organisation. This paper seeks to investigate the maintenance characteristics of HVAC system that affect occupants' satisfaction and subsequently establish a relationship between the characteristics and occupants' satisfaction through questionnaire surveys and interviews; and finally develop a regression model for prediction purpose. The findings reveal that the maintenance characteristics which influence occupants' satisfaction include the skill and knowledge of the manager, the skill and knowledge of the labourer, the quality of spare parts and materials, as well as the response level towards failure and downtime. The study concludes that an effective communication platform which involves all key participants in the maintenance activities should be developed by the management to improve the maintenance outcomes.

Keywords: HVAC system; Office building; Maintenance characteristics; Occupations' satisfaction; Participants' involvement

Publisher Link: Improving occupants' satisfaction with effective maintenance management of HVAC system in office buildings

Download Full Paper here.

DOI: 10.1016/j.autcon.2014.03.013

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Cheong Peng Au-Yong (0000-0003-1306-9595) - ORCID | Connecting Research and Researchers

Cheong Peng Au-Yong (0000-0003-1306-9595) - ORCID | Connecting Research and Researchers